FAQ

1. Will I get acne when using this product for the first time? 

Normally when switching products or when using this toner for the first time, it will not cause acne, unless there are other underlying factors, such as: 

–toxic substances in the old cream – the usual symptom for this is suddenly breaking out when changing to use a new product. Some would claim that the old product has FDA approval, or that they’ve been prescribed by the dermatologist. But how would you know if there are no substances such as steroids, hydroquinone, or mercury in the ingredients? Try stopping the use of that cream for at least 1 month without using anything in replacement and see how your skin improves before using a new product. If your face continues to breakout then there may be some toxic substances in your old product. 

–your skin needs time to adapt to the new product – when changing to use a new product, those who have never had acne before or who have never used products with toxic substances may question why they are suddenly breaking out. Are they allergic to the cream? Does the product have poor quality? But the answer to those questions isn’t always yes, sometimes when switching to use a new product there may be some signs of red rashes or acne, this is due to the sudden change in the new substances, or perhaps the new ingredients don’t have a good reaction when mixed with leftover substances on your skin, causing irritation and acne. 

If there is only a little bit of red rash, stop both the old and new products. When you breakout, do not rush to try out new products or rush back to the old one, it is highly recommended to rest your skin. Oftentimes people don’t know that resting your skin will allow irritations to go away by itself in 1-2 weeks. Once the breakout goes away, start using a new product that is suitable for your skin. It is recommended to always do an allergy test before using something new. 

–you are allergic to the product – allergies can happen to anyone, some people are more sensitive to certain substances than others. For example, some are allergic to shrimps and some to milk. Even over the counter products can cause allergies to some people. It’s not because the product has bad quality or because it has toxic substances, but maybe you are not used to the substance in the new product, so an allergy test should be done before. 

Allergic reactions appear as red rashes and are itchy when the new product is applied to the skin. Once it is washed off, the irritation should go away. One way to test the cream before applying to your face is to apply it under your arm or behind your ear. If there is a red rash, then you are allergic to the product. 

Another way is to apply the product to the area underneath your arms for 3-4 days and see if there are any allergic reactions. If there are no signs but red rashes appear once you apply it on your face, then it may be your skin that is the problem. The solution is to rest your skin and stop all products. Your skin may be experiencing irritation because it has been exposed to too many substances and so it cannot take any new substances. 

–oily skin, not cleansing thoroughly, and too many products – it is very important to thoroughly cleanse your face and choose products that do not dry out the skin. If you are using products that dry out the skin, it will cause the skin to produce even more excess oils to compensate for the dryness, and when applying lotion it will increase the oils even more. And when you are exposed to the pollution, acne will come. So you should only use a small amount and choose a product that is suitable for your skin. For example, if you have oily skin then you might choose a light textured lotion or gel, not intense masks or oils. 

2. What type of skin and acne is the Soothing Purifying Toner suitable for? 

The Soothing Purifying Toner is suitable for skin with excess oils and with big pores that are easily clogged. 

3. Why is the texture of this product more intense than other brands? 

The Soothing Purifying Toner does not contain any alcohol, it has vitamins which nourishes and balances out the skin.